Return Policy

Last Updated: 07 June 2026

Thank you for shopping with Nestora.

1. Returns

We accept returns only for items that arrive damaged, faulty, or incorrect.

To request a return, you must contact us within 14 days of receiving your order.

2. Eligibility

To be eligible for a return:

• The item must be unused
• The item must be in its original condition where possible
• You must provide proof of purchase (order number)

3. Change of Mind

We do not accept returns for change-of-mind purchases.

4. Refund or Replacement

Once your return is approved, we will offer either:

• A replacement item, or
• A refund to your original payment method

This will be handled in line with New Zealand consumer law, including:
Consumer Guarantees Act 1993

5. Return Shipping

• If the item is faulty, damaged, or incorrect: we cover return shipping
• For all other approved returns: customer is responsible for return shipping

6. Contact Us

For return requests, please contact:

Email: nestoraglobalhub@gmail.com
Nestora
New Zealand