Refund & Return Policy

Last Updated: 07 June 2026

Thank you for shopping with Nestora.

1. Returns

We accept returns only for items that are damaged, faulty, or incorrect upon arrival.

To be eligible for a return, you must contact us within 14 days of receiving your order.

Items must be unused and in their original condition where possible.

2. Change of Mind

We do not offer returns or refunds for change-of-mind purchases unless stated otherwise in a specific promotion or policy.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed back to your original payment method within a reasonable timeframe.

4. Damaged or Faulty Items

If your item arrives damaged, faulty, or not as described, please contact us immediately with photos and order details.

You are entitled to a remedy under New Zealand consumer law, including:
Consumer Guarantees Act 1993

5. Shipping Costs for Returns

If the return is due to our error (wrong or faulty item), we will cover return shipping costs.

Otherwise, return shipping costs are the responsibility of the customer.

6. Non-Returnable Situations

We may refuse returns if:

• The item is used or damaged by the customer
• The return request is made after 14 days
• The item is not in original condition (unless faulty)

7. Contact Us

If you need help with a return or refund, contact:

Email: nestoraglobalhub@gmail.com
Nestora
New Zealand